Terms & Conditions
Please read these terms carefully before using our services or making a purchase
1. Acceptance of Terms
Welcome to Gentle Monster Kubo ("we," "our," or "us"). These Terms and Conditions ("Terms") govern your use of our website gentlemonsterkubo.com (the "Service") operated by Gentle Monster Kubo.
By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.
2. Use of Our Service
You may use our Service only for lawful purposes and in accordance with these Terms. You agree not to:
- Use the Service in any way that violates any applicable federal, state, local, or international law or regulation
- Transmit, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation
- Impersonate or attempt to impersonate the Company, a Company employee, another user, or any other person or entity
- Engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Service
3. Product Information and Pricing
We strive to provide accurate product information, including descriptions, prices, and availability. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free.
All prices are subject to change without notice. We reserve the right to refuse or cancel orders if there are pricing or product errors.
Important: All Gentle Monster Kubo eyewear comes with authenticity guarantees. We only sell genuine products directly from authorized suppliers.
4. Orders and Payment
By placing an order, you offer to purchase products subject to these Terms. We reserve the right to accept or decline any order for any reason.
Payment is required at the time of purchase. We accept the following payment methods:
- Visa and Mastercard credit/debit cards
- PayPal
- Other payment methods as displayed at checkout
All transactions are processed securely through encrypted payment gateways.
5. Shipping and Delivery
We ship to addresses within the United States and internationally to select countries. Shipping costs and delivery times vary by location and shipping method selected.
Risk of loss and title for items purchased pass to you upon delivery to the carrier. We are not responsible for delays caused by shipping carriers or customs processing.
For detailed shipping information, please refer to our Shipping Information page.
6. Returns and Refunds
We want you to be completely satisfied with your purchase. Our return policy allows for returns within 30 days of delivery for unworn items in original condition.
For complete details on returns, exchanges, and refunds, please see our Refund & Returns Policy.
7. Intellectual Property Rights
The Service and its original content, features, and functionality are and will remain the exclusive property of Gentle Monster Kubo and its licensors. The Service is protected by copyright, trademark, and other laws.
Gentle Monster and Kubo trademarks, logos, and service marks displayed on the Service are our property or the property of other third parties.
8. Privacy Policy
Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the Service, to understand our practices.
By using our Service, you consent to the collection and use of information in accordance with our Privacy Policy.
9. Disclaimers and Limitation of Liability
The information on this Service is provided on an "as is" basis. To the fullest extent permitted by law, this Company:
- Excludes all representations and warranties relating to this Service and its contents
- Does not warrant that the Service will be constantly available, or available at all
- Will not be liable for any direct, indirect, incidental, special, or consequential damages
Our maximum liability to you for any loss or damage shall not exceed the amount paid by you for the specific product or service in question.
10. Governing Law
These Terms shall be interpreted and governed by the laws of the State of New York, without regard to its conflict of law provisions.
Any disputes arising from these Terms or your use of the Service will be resolved in the courts of New York County, New York.
11. Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect.
What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms.
12. Termination
We may terminate or suspend your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
Upon termination, your right to use the Service will cease immediately.
Contact Information
If you have any questions about these Terms and Conditions, please contact us:
Email: [email protected]
Address: 1847 Madison Avenue, New York, NY 10035, United States
Phone: Available during customer service hours (Mon-Fri: 9AM-7PM EST, Sat-Sun: 10AM-6PM EST)