Refund & Returns Policy

Return Period

We offer a 30-day return window from the date you receive your Gentle Monster Kubo eyewear. This gives you ample time to ensure your glasses or sunglasses are the perfect fit for your style and needs.

Condition Requirements

To be eligible for a return, your Gentle Monster Kubo eyewear must meet the following conditions:

• Original condition: Items must be unworn and in pristine condition
• Original packaging: Must include all original packaging, cases, cleaning cloths, and documentation
• No damage: Items should be free from scratches, scuffs, or any signs of wear
• Hygiene standards: For health and safety reasons, items that show signs of wear cannot be accepted
• Tags intact: All original tags and labels must remain attached

Return Process

Step 1: Contact Us

Before sending any items back, please contact our customer service team at [email protected] or call us during business hours. We'll provide you with:

• Return authorization number (RMA)
• Prepaid return shipping label
• Detailed return instructions

Step 2: Package Your Return

Carefully package your Gentle Monster Kubo eyewear in the original packaging. Include:

• The original case and cleaning cloth
• Any certificates or documentation
• Copy of your order confirmation
• RMA number clearly written on the package

Step 3: Ship Your Return

Use the prepaid return label we provide and drop off your package at any authorized shipping location. We recommend using a trackable shipping method and keeping your receipt.

Refund Information

Processing Time

Once we receive your returned item, please allow:

• 2-3 business days for inspection and processing
• 5-10 business days for the refund to appear in your account

Refund Method

Refunds will be processed using the same payment method used for the original purchase:

• Credit/Debit Cards: 5-10 business days
• PayPal: 3-5 business days
• Bank Transfer: 5-10 business days

Refund Amount

You will receive a full refund of the purchase price. Original shipping costs are non-refundable unless the return is due to our error or a defective product.

Exchanges

We currently don't offer direct exchanges. If you need a different size, color, or model, please:

• Return your current item following the return process above
• Place a new order for your preferred item
• Contact us if you need assistance with sizing or selection

Non-Returnable Items

The following items cannot be returned for health and safety reasons:

• Prescription lenses or customized eyewear
• Items that show signs of wear or use
• Items damaged due to misuse or accidents
• Items returned without original packaging
• Items returned after 30 days

Defective or Damaged Items

If you receive a defective or damaged item, we sincerely apologize. Please contact us immediately at [email protected] with:

• Your order number
• Photos of the damage or defect
• Description of the issue

We will provide a prepaid return label and expedite a replacement or full refund, including original shipping costs.

International Returns

International customers can return items within 30 days. Please note:

• Return shipping costs are the customer's responsibility unless the item is defective
• Items must be declared as "returned goods" to avoid customs issues
• Processing may take additional time due to customs procedures
• Contact us before returning international orders for specific instructions

Lost Returns

If your return package is lost in transit:

• Contact us immediately with your tracking information
• We will work with the shipping carrier to locate your package
• If the package cannot be located, we may require additional documentation
• We recommend insuring high-value returns