Shipping Information

Shipping Methods & Rates

We offer multiple shipping options to ensure your Gentle Monster Kubo eyewear arrives safely and on time.

Shipping Method	Delivery Time	Cost
Standard Shipping	5-7 Business Days	$7.99
Express Shipping	2-3 Business Days	$15.99
Next Day Delivery	1 Business Day	$29.99
International Shipping	7-14 Business Days	$24.99

Packaging & Security

Your Gentle Monster Kubo eyewear is our priority. Every order is carefully packaged to ensure safe delivery:

• Premium protective cases included with every pair
• Secure, eco-friendly packaging materials
• Signature confirmation for orders over $200
• Insurance coverage on all shipments
• Discrete packaging with no external branding

Processing Time

Orders are typically processed within 1-2 business days. During peak seasons or promotional periods, processing may take up to 3 business days.

Cut-off Times for Same-Day Processing:

• Monday - Friday: Orders placed before 2:00 PM EST
• Saturday: Orders placed before 12:00 PM EST
• Sunday: No processing (orders processed Monday)

Holiday Schedule:

Please note that processing and shipping times may be extended during major holidays. We will notify customers of any delays via email.

Order Tracking

Stay informed about your order every step of the way:

• Immediate order confirmation email with order number
• Processing notification when your order is prepared
• Shipping confirmation with tracking number
• Delivery confirmation once your package arrives
• 24/7 online tracking through our website or carrier website

International Shipping

We proudly ship Gentle Monster Kubo eyewear worldwide to over 50 countries:

Shipping Zones:

• Zone 1 (Canada, Mexico): $19.99 - 7-10 business days
• Zone 2 (Europe, Australia): $24.99 - 10-14 business days
• Zone 3 (Asia, South America): $29.99 - 12-16 business days
• Zone 4 (Africa, Middle East): $34.99 - 14-21 business days

Important International Notes:

• Customs duties and taxes are the responsibility of the recipient
• Some countries may have import restrictions
• Delivery times may vary due to customs processing
• Address accuracy is crucial for international deliveries

Delivery Issues & Support

We're committed to ensuring your order arrives safely. If you experience any delivery issues:

Common Issues & Solutions:

• Lost Package: We'll work with the carrier to locate your package
• Damaged Items: Full refund or replacement for damaged products
• Wrong Address: Contact us immediately for address corrections
• Delivery Delays: Real-time updates and proactive communication

Undeliverable Packages:

If a package is returned to us due to an incorrect address or failed delivery attempts, we'll contact you to arrange reshipment. Additional shipping charges may apply for address corrections.